You should receive a confirmation email within 30 seconds after placing your order, confirming that we’ve received it. If you don’t receive the confirmation email within 24 business hours, please contact us at support@sealloom.com for assistance.

Once an order is placed, customers are unable to modify the shipping address directly. If you need to make changes, please contact our customer service team for assistance, or cancel the original order and place a new one.

We ship internationally to every corner of the world, whether you are in North America, Europe, Oceania, South America, Asia or the Middle East. Sealloom reserves the right to choose the shipping method for orders with free shipping.

Custom stamp made typically takes 1–2 business days. Shipping time is determined by the carrier. For details pls refer to our Shipping Policy.